| dc.description.abstract | ConEdison, a leading energy delivery company serving New York Metropolitan residents with electricity, gas, and steam, leverages its diverse workforce of 14,000 employees to enhance operational processes. In the early 2010s, ConEdison implemented Employee Resource Groups (ERGs) to reinforce its Diversity, Equity, and Inclusion (DEI) initiative; however, staff participation in these ten ERGs is currently below 30 percent, potentially limiting the company's support for a wide spectrum of employees. The research conducted in this study employed a mixed-method approach, incorporating surveys and empathetic interviews with employees, to delve into the variables affecting effective employee recruitment, assess membership experiences, and establish any link between job satisfaction and ERG engagement. Our findings suggest that employees are chiefly driven by internal factors when joining ERGs, as these groups provide avenues for personal development, affiliation, and accomplishment, subsequently impacting motivation, engagement, and job fulfillment. Consistent with previous research, this study confirms that effective ERGs foster a sense of inclusivity among employees. | |
