Evaluating the Effectiveness of Information and Communication Technology in a Small International Education Association
The East Asia Regional Council of Schools (EARCOS) is an international regional association sponsored by the U.S. State Department offering in-service professional opportunities to the teachers and leaders of international foreign schools that support dependents of American government offices, commercial interests, and non-governmental organizations. EARCOS wants a technology upgrade, but leadership is unsure where and which areas of information, communication, and technology (ICT) are its weaknesses and strengths. The interview analysis of all nine EARCOS office members and two members from other similar international education associations brought about five findings that are the result of a lack of an ICT adoption design that is not supporting EARCOS staff in utilizing the variety of digital tools at their disposal for internal communication and documentation. The Sociotechnical system theory shaped this study to focus on the organization’s technology, goals, people, and processes to guide the organization’s ICT improvements in the right direction.