Examination of Voluntary Pharmacy Technician Turnover Intention within an Academic Health Center Using Social Exchange Theory

Abstract

This capstone project examined turnover intention among pharmacy technicians in an Academic Health Center (AHC) by exploring organizational support, management, and recognition and advancement’s impact on turnover intention. The quantitative study surveyed 118 pharmacy technicians to see which factors were most associated with turnover intentions. The second focus of this study examined the differences between the children and women’s unit, which has the highest turnover average, and technicians in all other departments. The result from this study found that across the entire AHC, organizational support and recognition and advancement had the highest association with turnover intention. The second finding of this research is that when comparing the children and women’s unit to the remaining technicians there was no difference in turnover intention, however there was a statistical difference in manager traits. Possible implications for the organization include further examination of recognition and advancement opportunities available for technicians.