Browsing by Author "David A. Owens"
Now showing items 1-2 of 2
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Johnson, Joshua H. (2007-04-16)Department: Management of TechnologyThis research investigates the conditions under which customer information provided during the new product development (NPD) process improves business performance for radical innovations. I develop a model of the relation ...
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Sloan, Melissa Marie (2005-08-08)Department: SociologyEmotion management in the workplace—the control and expression of emotions in interactions with others―is required in many types of jobs. For example, in encounters with customers and clients, many workers must act cheerful ...