Understanding Current Processes and Bottlenecks before Reengineering Processes: A Case Study of Pilot Express

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Business process reengineering (BPR) is a management strategy appropriatefor the leadership at Pilot Express to use to meet the demands of reshaping and improving the way they run their operations. Through careful planning for the use of BPR techniques, Pilot Express will be able to achieve the radical and fundamental improvement in their business processes that are required to be competitive and meet its mission.

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Courier, Critical Success Factors, Business Process Reengineering (BPR), capstone, pilot express, reengineering, evaluation, process evaluation

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