E-mail Overload: Exploring the Stressors of E-mail in an Office of Admissions and Registrar

Abstract

This capstone study focused on information overload induced by incoming e-mails and drew on the definition and research conducted by Dabbish and Kraut (2006). The study's goal was to understand how technology impacted overall worker productivity for “general” or “non-academic” staff housed in specific units that traditionally fall under Enrollment Affairs, Services, or Management; specifically, staff affiliated with the functional areas that support or make up the Office of Admissions or Office of the Registrar as these offices historically have had an additional e-mail(s) account for inquiries and questions from the public and students.