Implementing an Open News and Information System in the Vanderbilt University Libraries

Abstract

The change process described in this chapter consisted of a complete re-engineering of the internal communication system and an innovation in the platform and tools that were chosen to implement the new system. The result of the change was a new resource, called Heard Alert, a substantial revitalization of internal communication in the library, and the implementation of a clean, secure, and flexible intranet platform.

Description

Chapter 24 from the 2020 ACRL publication _Leading Change in Academic Libraries_, Colleen Boff and Catherine Cardwell, Editors.

Keywords

Internal Communication, University Libraries, Jean and Alexander Heard Libraries, Intranets, Change Management

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