Organizational Culture and Decision-Making at Brava

Abstract

Brava (pseudonym) is the leading social network for athletes. In conversations with Brava’s executive leaders in the fall of 2020, they identified excessive complexity in decision-making practices as a consistent problem for the organization. At that time, they were unsure which cultural practices might contribute to the challenges. Further, leaders sensed that employee burnout is a by-product of current decision-making practices. This study utilized employee engagement survey data and employee interviews to answer three questions about decision-making practices, organizational culture, and employee experience. Seven key findings and three recommendations were provided to Brava for consideration.